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What is MPLS?
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MPLS stands for "Multi Protocol Label Switching". It
is a method of forwarding packets at a high rate of speed. It combines
the scalability of Layer 2 switching and intelligence of Layer 3
IP routing to form a network with high speed and performance. In
a MPLS network, incoming packets are assigned a "label"
by a "label edge router (LER)". Labeling is a simple indexing
mechanism that replaces traditional IP packet forwarding, which
is based on fast, simple ATM-like switching. At each hop in the
network, a router just examines the label to decide the next forwarding
hop for the packet. Packets are forwarded along a "label switch
path (LSP)" in order to eliminates resource intensive IP address
lookups that reduce overall packet throughput and limit scalability.
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What is the coverage of CPCNet
TrueCONNECT™?
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CPCNet TrueCONNECT™ covers all the major business centers
in China and Taiwan, as well as Singapore and Japan. For other regions,
connectivity can also be achieved through long distance lines, international
IP VPN partners or IPLC. Our Account Manager will check the service
availability for you with your exact address.
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Who will provide the installation
of the equipment?
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Our technical engineer will perform all the equipment installation
on HK and China / Taiwan customer sites.
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How is the technical support level
of TrueCONNECT™ services?
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CPCNet provides first-tier 24x7 hotline support. Customers can
also directly contact our hotline support in China. Our technical
staff is always standby for trouble shooting and problem fixing
for customers.
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What is the normal installation lead-time
for TrueCONNECT™? Is there any fast-track installation services
provided?
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Local loop installation time
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Hong Kong
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China
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Taiwan
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Normal schedule
(under normal circumstances)
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14-21 days
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30-60 days
Depends on location and availability of telecom resources
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21-45 days
Depends on location
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Fast-Track Order
(with extra cost)
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6-8 days
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Not available
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10-14 days
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Will there be any value-added service
(VAS) provided with TrueCONNECT™?
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CPCNet can provide VAS bundles with TrueCONNECT™ service,
such as voice gateway, video conferencing systems, equipment hosting,
facility management, etc. For detail, please consult our Account
Manager.
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Does CPCNet provide fully managed
service for TrueCONNECT™ solution (including equipment)?
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YES. Customers have the option to own / lease routers and voice
gateway from CPCNet. Customer can save huge initial investment on
equipment by choosing the leasing option. CPCNet HK will be responsible
for the installation and maintenance of all the hardware equipment
leased to customers.
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How can customers monitor the bandwidth
utilization of TrueCONNECT™ service?
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CPCNet will provide customers with MRTG traffic report to monitor
the bandwidth utilization of their own lines.
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Can customers have videoconferencing
with China / Taiwan on TrueCONNECT™?
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YES. Customers can run video conferencing application on TrueCONNECT™.
Required appliance such as Polycom is also available from CPCNet.
For details and pricing, please refer to our Account Manager.
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How can CPCNet guarantee the performance
of TrueCONNECT™ solution?
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QoS - Quality of Service. By implementing QoS technology, traffic
prioritization can be achieved. QoS can ensure mission-critical
and time-sensitive applications (e.g. Voice and video) running smoothly
on TrueCONNECT™ by allocating priority for transmission.
Strong CPCNet Backbone - CPCNet HK has 45Mbps direct links to
China which outperform other competitors in the market. This can
ensure customers of enough bandwidth for TrueCONNECT™ solution.
Fault tolerance - By deploying CPCNet TrueCONNECT™ solution,
data will not be dependent on single path for transmission among
sites and no single point-of-failure will occur.
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How is the security
level of MPLS-based TrueCONNECT™ network sevices?
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MPLS technology combines the scalability of Layer 2 switching
and intelligence of Layer 3 IP routing to form a network with high
speed and performance. By referring to various white papers studying
the security of MPLS solution, it is proven that MPLS network, using
unique label to segregate customer traffic, has the same security
level of a comparable layer 2 based VPN solution such as ATM or
Frame-Relay using PVC or DLCI.
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TrueCONNECT™
